COD Desk
by Kavio Labs · Orders and fraud
COD Desk scores every cash-on-delivery order, hides COD from buyers who refused parcels before, and lets buyers or your team confirm an order in one tap. Inside Shopify's own checkout, with no message credits.
Made for
Why merchants install it
Fake, duplicate and impulse orders are stopped before anything ships, and buyers who refused parcels before are asked to pay online.
Buyers confirm on your thank-you and order status pages, or message you on WhatsApp. COD Desk never charges for SMS, calls or credits.
No order form replaces your checkout. Shop Pay, discounts, markets and taxes keep working as they do today.
Features
Earlier refusals, duplicates, many orders in a day, made-up addresses, invalid phone numbers, disposable e-mails and more. Written into Shopify's own risk card.
Buyers on your prepay list, first orders above your limit and tagged customers only see online payment at checkout (Growth and Pro).
A block on the thank-you and order status pages: Confirm or Cancel. Your own Shopify order e-mail already links there.
Buyers send you a ready message with their order number and code; your team opens WhatsApp from the desk with your template.
Highest risk first: buyer, phone, address, items and reasons on one card. Confirm, call, no answer, call back, cancel.
Fulfillment waits until the order is confirmed; orders nobody confirms are cancelled and restocked (Growth and Pro).
Refused parcels by risk level, postcode, city and product, money saved and desk work per team member (Pro).
Phones, e-mails, postcodes, addresses, domains and customers, with CSV import and export. Refused parcels add themselves.
How it works
COD Desk reads your orders of the last 60 days once and remembers the buyers whose parcels came back.
Place it on the Thank you and Order status pages in the checkout and customer accounts editor.
Confirm, call or message the orders that need it; the rest confirm themselves.
From the desk, the order page or your courier tags. Next time cash on delivery is hidden for that buyer.
Screenshots
The real admin pages and checkout block of the app, shown with a demo store.
Pricing
Prices in USD, billed monthly on your Shopify invoice. Paid plans start with a 14-day free trial. Change or cancel your plan any time in the app.
$0free forever
$9.99per month
14-day free trial
$24.99per month
14-day free trial
No. There are no message credits and no per-order fees. Buyers confirm on your thank-you and order status pages, which your own Shopify order e-mail already links to, or send you a WhatsApp message from their phone. Your team can open WhatsApp or call from the desk on their own phone.
No. Buyers use Shopify's normal checkout. COD Desk uses Shopify Functions to hide cash on delivery for risky buyers and a checkout block to confirm the order afterwards.
From your store: parcels you mark as refused or returned on the desk or the order page, orders tagged with your RTO tags (for example by your courier app), and your orders of the last 60 days when you install. Lists you already have can be imported as CSV.
No. Your lists and history are used for your store only. COD Desk keeps buyer e-mails and phone numbers in its order history only as one-way hashes; names and addresses are read from Shopify when your team opens the desk.
Cash-on-delivery orders that COD Desk checks. Prepaid orders never count. Over the limit, new COD orders are recorded but not scored until the 1st of the next month.
Any country where you offer cash on delivery. Phone numbers are checked for the shipping country, and Arabic, Persian and Hindi digits are understood.
Shopify removes the checkout rules and blocks. Our server deletes the access token at once and every record of your store 48 hours later.
Start on the free plan. Paid plans are billed by Shopify. Privacy policy · Support
