Support
Help from the people who build the apps
Start with the app's documentation. If it does not answer your question, write to us: we read and answer every message ourselves.
Email support
- Monday to Friday, UK business hours
- We aim to answer within one business day
- English
Please include your store's .myshopify.com address, the app name and, if you can, a screenshot or the product link.
Who handles what
We help with
- Setting up the app and its theme block
- Questions about features, plans and limits
- Bugs and anything that looks wrong in the cart, checkout or order
- Data and privacy requests about our apps (privacy@kaviolabs.com)
Shopify helps with
- Charges, refunds and invoices (all app billing runs through Shopify)
- Your Shopify account, plan and payments
- Theme problems not related to our blocks